Frequently Asked Questions
Biopunk Peptides — Research Use Only
Important: Research Use Only
All products sold by Biopunk Peptides are research chemicals intended for laboratory research use only. They are not for human or animal consumption, ingestion, injection, or any other in-vivo application. Biopunk Peptides is not a medical resource and does not provide dosing, reconstitution, protocol, use, or clinical guidance. Any question about human use, animal use, therapeutic effect, safety, side effects, drug interactions, or comparable topics falls outside the scope of what we can answer — because these products are not sold or intended for those purposes.
Customers must be 21 years of age or older.
Ordering & Account
Yes. Every buyer must have an account. We do not offer guest checkout.
Sign up through the account portal on our website. You'll need a valid email address, and you must be 21 or older to purchase.
Use the password reset link on the login page. You'll receive an email with instructions. If it doesn't arrive within a few minutes, check your spam folder.
Check your spam or promotions folder first. If it's not there, contact us and we'll verify your order status and re-send the confirmation.
You have 12 hours from the time your order is placed to request changes or cancellation. Contact us as quickly as possible — once an order is packed and handed to the carrier, we can no longer intercept it. In rare cases, the postal carrier can reroute a shipment after it's in transit, but this is not something we can guarantee.
We ask that each customer maintain a single account. Multiple accounts tied to the same identity may be consolidated at our discretion.
Payment
We accept debit cards, as well as a range of cryptocurrencies through our payment processors. Credit cards are not supported. Your available options are shown at checkout — the processor handles the specifics of each payment type.
Check the current promotions on our site. Any active discount will be reflected at checkout.
Try the payment again with the same or a different method. If it continues to fail, contact us and we'll help you sort it out.
Contact us with the transaction reference or receipt from your payment processor. We'll match the payment to your order and update the status.
Shipping
All U.S. orders ship via USPS Priority Mail from our Wisconsin warehouse, with an estimated 3–7 business days after shipment. Packaging is discreet and unbranded. Shipping cost is calculated at checkout. See our Shipping Policy for full details.
No — retail orders ship to all 50 U.S. states only. Wholesale and international inquiries require a separate written agreement, KYC verification, and export-control review. Contact [email protected] to inquire.
All 50 US states. Buyers must be 21 or older.
Yes. 2-day expedited shipping is available at checkout for an additional fee.
You'll receive a shipping confirmation email with tracking as soon as your package is handed to the carrier — typically the business day after your order is placed and paid.
Carrier tracking can occasionally lag between scans, especially over weekends and holidays. If your tracking hasn't updated in more than 3 business days, contact us and we'll open an inquiry with the carrier.
This is usually a carrier scanning error or misdelivery to a neighboring address. Check with anyone who might have accepted the package, then contact us within 48 hours of the "delivered" scan so we can help.
Contact us right away with photos of the outer packaging, inner packaging, and the affected product. We'll replace damaged product at no cost to you.
Yes.
Product Quality & Sourcing
We work only with suppliers that have several years of operating history. We do not publicly disclose supplier names.
Yes, selected batches. We send selected batches to an independent third-party lab and publish the results. Not every batch is tested. The COA tab on each product shows whether the strength and origin you picked has a published report.
We independently test selected batches at a third-party lab and publish those certificates of analysis. Not every batch has one. The COA tab on each product shows whether the strength and origin you picked has a published report.
Yes. Bacteriostatic water is available as a separate product for the purpose of reconstituting research materials for laboratory use.
Vial size and concentration vary by product and variant. See the individual product page in our catalog for the exact specification.
Storage
Store lyophilized (freeze-dried) peptide in a cool, dry place. Refrigerate on arrival for long-term stability. Once a peptide is in solution, molecular integrity is best preserved by storage between 2–8°C.
Yes. Every vial in our catalog is assigned a Biopunk batch number at intake. This is our own internal lot identifier — issued alongside (not instead of) the supplier's batch number — so that every vial we ship is traceable back to the exact shipment it came from. If a supplier ever reuses their own batch numbers or has a labeling inconsistency, our internal numbering isolates the affected units cleanly, which is what makes a targeted recall possible if one is ever needed.
Expiration dates are printed on the label when the manufacturer provides them; some suppliers include an expiration on the vial, others do not.
We do not provide guidance on reconstitution technique, post-reconstitution shelf-life, or any topic that assumes human use, because these products are for research use only and are not for human consumption.
Returns & Refunds
Because these products are sold for research use only and are not intended for human consumption, we do not accept returns on the basis of product effect or lack thereof.
We will accept a return when:
- The product is defective as demonstrated by independent laboratory testing showing the material does not match the labeled identity or purity.
- The product arrived damaged during shipping.
- You received the wrong item or wrong quantity.
Contact us within a reasonable timeframe with supporting documentation (lab report, photos, or order details) and we'll make it right.
Once approved, refunds are processed back to your original payment method. Timing depends on the payment method — card refunds typically appear within 5–10 business days; crypto refunds are processed to the wallet address associated with the original transaction.
Referral / Partner Program
Yes — the Biopunk Partner Network. Partners earn commission on referred orders. Details, application, and terms are available on our partner program page.
Wholesale
Yes. Fill out the wholesale inquiry form on our wholesale page and our team will follow up.
Support
Email is the primary channel at launch. Response time is 24–48 hours, every day of the week.
A phone number with SMS support is coming online in the next few weeks — both callable and text-capable. We'll announce it here once it's live.
Live chat is planned and will roll out alongside our phone support.
Legal & Compliance
Our products are sold as research chemicals for laboratory research use only, in compliance with applicable federal and state law. They are not FDA-approved for human use, and they are not sold or marketed for human use. Buyers must be 21 or older and must acknowledge the research-use-only terms at purchase.
No. We do not sell or share customer information with third parties beyond what is required to fulfill your order (payment processor, shipping carrier). See our Privacy Policy for the full detail.
We do not provide dosing, reconstitution, injection, protocol, stacking, drug-test, medical safety, or any human-use guidance. We do not answer questions about therapeutic effect or clinical use. These products are not for human or animal consumption. For any question that assumes human or animal use, the answer is the same: these products are not sold or intended for that purpose.
For anything else related to your order, your account, or our products as research materials, contact us — a real person will respond.